At ChestiesMerch.com, we’re committed to your satisfaction! If you’re not completely happy with your purchase, we’re here to make it right. Please review our refund and return policy below for all the details.
Eligibility for Returns
You can request a return within 30 days of receiving your order. To be eligible for a return:
- Items must be in new, unused, and unworn condition.
- Tags must still be attached, and items must be in their original packaging.
- You must provide the receipt or proof of purchase.
Note: Returns will not be accepted without prior approval. To initiate a return, please contact us at [email protected].
How to Start a Return
- Contact Us: Email [email protected] with your order number, item details, and reason for the return.
- Approval: Once your return is approved, we will provide:
- A prepaid return shipping label for customers in the United States and Canada.
- Instructions on how to send back your items.
- For international orders (outside the US and Canada), customers are responsible for return shipping costs.
- Ship Your Item: Please ensure the package is securely packed to prevent damage during transit.
Items Not Eligible for Return
We aim to ensure all returns are fair and consistent. Returns will not be accepted for:
- Incorrect addresses provided at checkout. (If an error occurs, contact us immediately before the order ships so we can correct it.)
- Personalized or custom-made items.
- Sale items or gift cards.
- Items that are damaged, altered, or no longer in their original condition.
- Requests made after 30 days of receiving your order.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect:
- Contact us at [email protected] immediately with photos of the issue and your order number.
- Once verified, we will provide a replacement or full refund at no additional cost to you.
Refunds
Once your returned item is received and inspected:
- If approved, the refund will be processed to your original payment method.
- Please allow up to 5–10 business days for your bank or payment provider to process the refund.
Note: Shipping costs for the original order are non-refundable.
Exchanges
To exchange an item:
- Contact us at [email protected] within 30 days of receiving your order.
- Ensure the item is in its original condition and packaging.
- Follow the return instructions provided by our support team.
Contact Us
We’re here to help! For any questions about returns, refunds, or exchanges, reach out to us at:
- Email: [email protected]
Your satisfaction is our priority, and we’ll do our best to make your experience with ChestiesMerch.com seamless and stress-free.